1. Acceptance of Terms

1.1 By accessing and using Genuine Socials (the "Site") and the services made available through the Site (collectively the "Services"), you agree to be bound by these Terms of Service. These Terms apply to all visitors, users, and others who access or use the Service.

1.2 We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will try to provide at least 30 days notice prior to any new terms taking effect. By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms.

1.3 These Terms constitute the entire agreement between you and Genuine Socials regarding our Service, and supersede and replace any prior agreements we might have had between us regarding the Service.

1.4 Our Privacy Policy also governs your use of our Service and is incorporated into these Terms by reference.

1.5 Our Site and Services are intended solely for personal use and self-entertainment purposes. Commercial use or the use of our services on behalf of another person's personal or business account is strictly prohibited.

1.6 The Site is intended for users who are at least 18 years old. If you are under the age of 18, you are not permitted to use the Services without parental permission.

2. Description of Services

2.1 Genuine Socials offers social media growth services designed to help personal users enhance their online presence strictly for self-entertainment purposes. These services include, but are not limited to, followers, likes, views, and engagement for various social media platforms.

2.2 All services are delivered using ad-based promotional methods in compliance with the guidelines of the respective social media platforms. We do not use bots, fake accounts, or any artificial means to deliver our services.

2.3 To deliver services, we require only your social media username or post/profile URL. We will never ask for your social media password or any sensitive login credentials.

2.4 We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time with or without notice. We shall not be liable to you or to any third party for any modification, suspension, or discontinuance of the Service.

3. User Content and Conduct

3.1 By using our Services, you represent and warrant that:

• You are the owner of the social media account(s) on which the services are to be delivered.
• Your use of the Services is solely for personal, non-commercial purposes.
• You will not use the Services in any way that violates any applicable national or international law or regulation.
• You will not use the Services to harass, abuse, insult, harm, defame, or discriminate against others.
• You will not use the Services to submit false or misleading information.
• Your social media account is set to public at the time of order delivery.

3.2 We reserve the right to refuse Service to anyone for any reason at any time.

3.3 You are solely responsible for ensuring your use of our Services complies with the terms of service of the social media platform(s) in question.

3.4 If you wish to report a complaint about content or conduct, please contact us at [email protected].

4. Intellectual Property

4.1 Unless otherwise indicated, the Site and Services — including source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics — are owned by or licensed to Genuine Socials and are protected by applicable intellectual property and trademark laws.

4.2 Except as expressly provided in these Terms, no part of the Site, Services, or our content may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever without our express prior written permission.

4.3 Provided that you are eligible to use the Site, you are granted a limited, non-exclusive, non-transferable licence to access and use the Site and its content for your own personal, non-commercial use only.

5. Orders and Payment

5.1 By placing an order through the Site, you are making an offer to purchase a service. All orders are subject to acceptance by us.

5.2 Prices for services are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice.

5.3 We accept major credit cards, debit cards, Apple Pay, Google Pay, and other secure payment methods. All transactions are processed through SSL-secured, PCI-DSS-compliant payment gateways. We do not store your full card details on our servers.

5.4 You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Site.

5.5 By placing an order, you give your full consent that you are purchasing our Services for your personal account and for the purpose of self-entertainment only.

6. Delivery of Services

6.1 After a successful payment, we will begin processing your order. Most orders begin processing within minutes of purchase. Depending on the package size, delivery typically completes within 1–24 hours.

6.2 To ensure successful delivery, your social media account must be set to public at the time of order placement and throughout the delivery period. We are not responsible for failed deliveries resulting from private account settings.

6.3 Delivery times are estimates only and not guaranteed. Actual delivery times may vary depending on the platform, package size, and other factors beyond our control.

6.4 We use gradual delivery methods to ensure your account growth appears natural and to protect your account from algorithmic flags.

7. Refund and Refill Policy

7.1 We offer a 30-day money-back guarantee. If you are not satisfied with our services or if your order is not delivered within the promised timeframe, you may request a full refund or a free refill.

7.2 We also offer a 30-day refill guarantee. If any followers, likes, or views you purchased drop within 30 days of delivery, we will replace them free of charge.

7.3 Refunds and refills are assessed on a case-by-case basis. To request a refund or refill, please contact our support team with your order details.

7.4 Refunds will not be issued in the following circumstances:

• Your account was set to private during delivery, causing the order to fail.
• You changed your username after placing the order, causing the order to fail.
• The order was delivered in full and within the stated timeframe.
• You violated these Terms of Service.

8. Prohibited Uses

8.1 You agree not to use the Site or Services for any purpose that is unlawful or prohibited by these Terms. You may not:

• Use our Services on any account that is not your own personal account.
• Use our Services for any commercial purpose or on behalf of any third party.
• Attempt to reverse-engineer, decompile, or disassemble any portion of the Site or Services.
• Use any automated means (bots, scrapers, crawlers) to access the Site or collect any information from it.
• Attempt to gain unauthorised access to any portion of the Site or other systems connected to the Site.
• Use the Services in any manner that could damage, disable, overburden, or impair the Site.
• Upload or transmit viruses or any other malicious code.

8.2 Our services are designed for personal use only and are available exclusively to individuals using Genuine Socials for their own accounts. They are not intended for use on behalf of another person's personal or business account.

8.3 Commercial use of our services or use on others' commercial accounts is strictly prohibited. We expressly disclaim any liability for damages arising from such unauthorised use.

8.4 By placing an order, you give full consent that you are purchasing our services for your personal account and for the purpose of self-entertainment.

8.5 Any attempt to use our services for commercial purposes, or on behalf of another person's or entity's commercial account, is a violation of these Terms. We disclaim any liability for damages or consequences resulting from such unauthorised use.

9. Termination

9.1 These Terms shall remain in full force and effect while you use the Site or Services.

9.2 We may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms.

9.3 Upon termination, your right to use the Service will immediately cease. All provisions of the Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

10. Disclaimer of Warranties

10.1 The Service is provided on an "AS IS" and "AS AVAILABLE" basis without any warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

10.2 We do not warrant that the Service will be uninterrupted, timely, secure, or error-free, or that results obtained from the use of the Service will be accurate or reliable.

10.3 Social media platforms periodically update their algorithms and policies. While we strive to comply with all platform guidelines, we cannot guarantee that our services will never be affected by changes made by third-party platforms.

11. Disclaimer for Services

11.1 Genuine Socials does not use artificial tools or bots to deliver services. All services are provided through legitimate advertising networks, and all accounts that interact with your profile are real users.

11.2 We cannot guarantee specific results beyond what is purchased. Results may vary depending on your content quality, account niche, and platform algorithm changes.

11.3 We cannot select the precise demographic characteristics of users provided through our advertising networks. The delivery is facilitated through ad platforms and the users who engage are genuine users browsing those platforms.

11.4 We expressly disclaim any liability for any suspension or penalisation of your social media account(s). While our methods are designed to be safe and platform-compliant, we cannot be held responsible for decisions made by third-party social media platforms.

12. Limitation of Liability

12.1 To the fullest extent permitted by applicable law, in no event shall Genuine Socials, its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation loss of profits, data, use, goodwill, or other intangible losses.

12.2 Our total liability for any claims arising out of or relating to these Terms or our Services shall not exceed the total amount paid by you to us in the six (6) months prior to the event giving rise to the claim.

12.3 The limitations of liability set out above shall apply whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if we have been advised of the possibility of such damage.

13. Legal Compliance and Disclosure of Information

13.1 We comply with all applicable laws and regulations. We will cooperate with law enforcement authorities and comply with court orders requiring us to disclose the identity or other information of anyone using the Site.

13.2 We will only disclose information if we are legally required to do so and after ensuring that the request is valid and complies with applicable legal standards. We may notify the user of such requests if allowed by law, but we are under no obligation to do so.

13.3 By using our services, you acknowledge and agree that we may disclose your information if required by law or in response to a valid request by a government authority or law enforcement agency.

13.4 We reserve the right to cooperate fully with any lawful requests from authorities, including sharing relevant information about the user or the specific account in question, particularly in cases of misuse or violations of these Terms.

14. Governing Law

14.1 These Terms shall be governed and construed in accordance with applicable laws, without regard to conflict of law provisions.

14.2 Any disputes relating to these Terms or your use of the Site or Services shall be subject to the exclusive jurisdiction of the courts of the applicable jurisdiction.

14.3 Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

15. Contact Us

If you have any questions about these Terms of Service, please contact us: